Frequently Asked Questions

How do I upload artwork?
If you want to use a graphic located on your local computer, you should click on the “Upload Now” button on the “Step 1: Get Your Artwork” page of the design studio. This will lead you to a page where you can find the file on your computer by clicking the “Browse” button. You will see a browse window that will let you navigate to the desired file. The process is very similar to attaching a file to an email message. Find the graphic and click the “open” button. Next, click on the “Upload Now” button to upload and review your graphic before you start designing.

What happens if I don’t have artwork on my computer?
The Design Studio accepts many types of electronic artwork files, including BMP, EPS, JPG, PNG and TIF formats. You can load a file from any removable media (Zip, Jaz, floppy) drive or network connected to your computer. If you need to get the artwork from someone else, EPS is the preferred format because it produces the best image quality.

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What is the minimum resolution for artwork?
If you are using bitmapped artwork (e.g. GIF, BMP, TIF, JPG), at least 600 x 600 pixels is recommended.

What is the difference between bitmap and eps file types?
Bitmap images are defined by a precisely “mapped” collection of individual dots or pixels of various colors. EPS (Encapsulated Postscript) files define graphics using mathematical algorithms that allow for scaling and modification without a loss of image resolution.

Can I use artwork containing PMS colors?
The Design Studio will accept files with PMS (PantoneĀ® Matching System) colors in EPS files but will convert them to RGB (Red, Green, Blue) colors for display on your monitor. The original PMS information will be passed to production with your artwork, but you should also note your PMS colors at “Step 2: Prep It, Verify Color Information”, in the Design Studio. This will ensure your specifications are included with your order. This is especially important if you are uploading a non-EPS file because these files cannot include PMS information.

What does 4-color process mean? When should I use it?
If you have a photographic or painting-like image, chances are you will want to use a four color process for decorating your product. Four color process will recreate a photo-realistic image. It is also sometimes used to represent artwork that uses more than four solid colors because using only four colors is more economical. The process uses combinations of varying sizes of blue (cyan), red (magenta), yellow (yellow), and black (black) dots to create images. You see four color process printing every day in color pictures in newspapers. Also sometimes called CMYK.

What is that grey and white “checkerboard” background behind my artwork?
The checkerboard pattern on the “Step 2: Prep It” page in the Design Studio shows areas of your artwork that our system has identified as transparent. These transparent areas will be where the color of the product will show through. To add or delete transparency to parts of your artwork, click on the area that you want change. This will make solid areas transparent and transparent areas solid.

Why do I have to keep clicking on the “show changes” button?
The “show changes” button applies the modifications you have selected in the Design Studio Workspace. The page will refresh with your changes displayed on your product. We have designed the Design Studio Workspace to allow you to group several changes to text and artwork instead of having to wait for each click to be processed individually.

Why does my artwork look different in Design Studio?
If you are using low-resolution (under 600 x 600 pixels or less than 300dpi) non-EPS artwork, changing the size of your logo in the Design Workspace may affect its appearance. Make sure your bitmap image resolution is EPS, at least 600×600 pixels, or at least 300dpi.

How accurate are the colors I see on screen?
The Design Studio provides best screen and printer color accuracy at the factory default settings of most brand name monitors and color printers. Colors do, however, sometimes vary slightly depending on the quality and/or age of your monitor, but this should not affect your ability to understand how your artwork will appear on the final product.

I thought I saved my artwork. Where is it?
Your saved artwork is available when you enter the Design Studio. When you are ready to apply artwork to a product, you will have the option to upload a new file or select from your saved artwork. If you select saved artwork, you will see a screen of “thumbnail” images of your artwork with some information about that artwork. If you don’t see your artwork on this page, please upload the file from your hard drive again.

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How long will I be able to store artwork with
Saved artwork and product samples can be saved for up to two years.

I don’t have time to figure this out right now. Can I just speak with someone about my sample/quote/order?
Of course.’s Specialists are always available to help you with your projects. Call
1-877-272-6337 or click here to email us.

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