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Welcome to Brand Builders! The official blog of, the world's largest online seller of promotional products.

Overruns and underruns

Due to manufacturing quality and production standards there will be occasional overruns and underruns on your orders. The industry standard on most products is ±5%. For instance, if you order 1,000 mugs you could potentially receive between 950 and 1,050 mugs. Exceptions to the above are paper and plastic bags, which may vary ±25%. will do everything possible to reduce this occurrence. Our competitors typically charge you for any overruns- we don’t! We bill you only for what you ordered. In cases where we shipped less than what you ordered, you will only be billed for the quantity you received. If you have any questions please contact us at either
1-877-272-6337 or click here to email us.

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