Shipping information

Shipping Information

Branders.com offers different shipping methods to accommodate your budget and event date. Our quotes show the most economical shipping method available for an order, unless otherwise specified. Oversized, very large or heavy shipments will all be sent via LTL (Less than Truck Load) carrier.

Orders are shipped FOB from their point of decoration. We are able to deliver to most locations in the United States. Carriers other than the US Postal Service may have restrictions on delivery to PO boxes, APO, or FPO addresses. Some carriers offer Saturday deliveries. These deliveries may also incur additional charges. If you need your items delivered on a Saturday, please call us so we can check if it’s available in your area. Deliveries are not available on most U.S. Holidays.

Branders.com ships from multiple facilities throughout the US. If you have ordered multiple items, they may ship from different facilities. As a result, they may arrive at different times and in separate shipments. When ordering multiple items you may specify different methods of shipping per item.

Own Shipping Account

If you would like us to ship your order and bill it to your account, we ask you to provide us with the carrier name and the account number on the quote page. Please note: when items are shipped via third party billing, Branders.com is not responsible for damage or loss incurred during shipment. All claims or charges must be filed by you with your freight carrier.

International Shipping

Shipments outside the continental US are also available. Please contact us to discuss the best shipping method for your order.

Split Shipments

We can ship your order to multiple locations. If you are having difficulty with the online order form, please note this in the special instructions field of your order or contact us at 1-877-BRANDERS (1-877-272-6337), or click here to email us, and we will make all the arrangements.

Delivery Times

You need to consider the time it takes to produce your item and the shipping method you selected.

Production time + Shipping time = Delivery time

Example:
You order an imprinted pen with a production time of “10 business days” and choose ground or regular delivery service. This level of shipment takes 5 to 8 business days to arrive within the continental US. In this example, you have the 10 production days plus the 5 to 8 days for shipment you have a total delivery time of 15 to 18 business days.

Production time is based on receiving your order with valid method of payment and design information. On orders where you have requested Samples and Pre-Production Proofs, production begins when we receive your approval and payment method has been cleared. All times are reflected in business days.

We will be happy to assist you at any time with any problems that you may encounter. Please contact us at 1-877-BRANDERS (1-877-272-6337) or click here to email us.

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