When buying custom t shirts online from a promotional products supplier, understand the type of site you are reviewing. There is a basic type, or level, of promotional product vendors on the Internet. Your traditional custom t shirt supplier with a simple website relies only on paper catalogs and the telephone for 100% of their business. They use the Internet like you would the Yellow Pages – just to let potential customers know they are out there.
Level 1 – The General Catalog Site: The majority of sites fall into this category. They offer a large collection of product information (photo, text, base price) and provide contact information for a sponsoring broker who will work with you to complete the transaction offline. These general catalogs are often assembled by third parties and not by the vendor.
Level 2 – The Custom Catalog Web Store: There are a growing number of custom t shirt sites that publish their own online catalogs and allow you to order online. Here you can expect to find a search engine that helps you locate the type of product you want. Most will allow you to order online. But there is a catch. Level 2 sites typically don’t offer online design reviews where you can decorate and see your t shirts, pens and other products before you order it. And they usually don’t tell you the decoration charge and that can be 20-40% of the cost. Here, your order will not reflect actual costs only an estimate.
Level 3 – The Full Service E-commerce Site: These relatively large sites are full service outfits. They offer a far more extensive catalog, product finder tools, virtual pictures of your logo on products, online ordering, email updates on order status and your own personalized account that shows your order history and allows you to manage more than one product idea at a time. The good ones are easy to navigate and also offer instant live support.
Our Satisfaction Guarantee:
We stand behind every order and back that with our complete satisfaction guarantee. To insure we meet this standard, we offer only premium, branded merchandise. If you are not completely satisfied with your promotional product purchase, we will replace, credit, or refund your order. Need assistance with your order? We have an experienced and friendly staff to help you with every step of the customization and order process. At Branders.com it’s not just about providing the best online resource, it’s about helping you get exactly what you need. Branders.com wants you to be completely satisfied with your purchase.
Our mission is to provide the best Customer Service you’ve ever experienced while finding and buying Promotional Products.
We’re high-tech, but we’re also “high touch”. During business hours our Customer Service and Sales Team is ready to back you up with any assistance you might need. To reach us, please call toll-free 1-877-BRANDERS (1-877-272-6337).