Once upon a time (well, it was actually just this week) a nice couple and their two very tired little kids arrived in Hawaii and followed the directions they were given to go to the lock box to get their key to the condo they had rented for the month. After a long day of travel, with lots and lots of kid paraphernalia along with their luggage, they were eager to get settled. They did just as their directions said, but, ALAS, when they got to the lock box, there was no key that had the name of their condo on it, or a bag with their name. There were lots of other keys with names, but it didn't seem there was one for them. The nice couple was very sad and their kids were very cranky.
Papa Guest & Mama Guest, with the two fussy toddler guests in tow, set out to find a pay phone. (Only guests with crying kids and problems who cannot get into their property do NOT have cell phones, all other guests in the kingdom do.) After they called the office, the reservationist called the owner of the company, Sharene, and the owner of the condo, two housekeepers, the maintenance person, and another employee, Su, to try to find out where the LOST KEYS might be! Su exclaimed, “Oh my! They were there a few days ago, is the guest SURE they were gone now?”
Sharene was concerned enough to stop what she was doing, hop into her car and drive the 40 minutes to go meet them to be sure they could get in. On the way, after several more calls from the pay phone (a lovely experience we’re sure) Papa Guest figured out that one of the sets in the box might be THE MISSING KEYS!!!! Papa Guest didn't know for sure because the key wasn't marked, it was just there all--alone with no name or unit number on it. "But," he cried, "they would give it a try!"
Sharene arrived to meet Papa Guest, Mama Guest, and their two SCREAMING, cranky, tired, fussy kids and they all get in the elevator with all their luggage, and all the kid stuff that people travel with and rode 11 long floors up to the condo. Sharene apologized for the mix-up and figured out, yes, they were THE MISSING KEYS! She got them settled, left and drove the 40 minutes back home, happy to be alone again.
The guest frustration, the multiple calls from the office to all the support staff, the couple of hours that Sharene will never get back in her life (not to mention the gas wasted and eardrums tested) and maybe even the screaming kids ALL could have been avoided had the keys had a Hawaii Holiday key tag on them and had been marked with the unit name and/or guest name. This was drama that didn't need to happen if one simple step had taken place.
If you have any keys that DO NOT have a yellow Hawaii Holiday key tag or are NOT marked, be sure to contact the office right away to get some. This way, the next story will have a happy BEGINNING and a happy ENDING!