His Branders Story:
Lane Vallier is the Marketing Manager of MurCal Inc., a California-based distributor of emission control and engine monitoring systems with 53 years of industry experience. Responsible for the company's advertising and trade show efforts, Lane discovered Branders.com in 2006 while shopping for promotional products online.
"I was originally attracted to the website. I don't usually enjoy product search, but Branders' website makes the process easier than the competition," says Lane. This easy start marked the beginning of a steady customer-vendor relationship of more than five years now.
"The first time I ordered through Branders, I was a little nervous, as is typical with a new vendor," Lane shares, "but after receiving several orders, I've come to expect good quality and haven't had any problems at all. Thanks to the prototyped image sample your design team provides, I've always felt that the item I've ordered would be correct."
Lane adds that the great quality of Branders' products and the exceptional customer service that is "unique in the industry" have won his trust.
Lane's favorite Branders item, the Bic Clic Stic pen, first came as a surprise, since he was expecting to receive a "throw-away" pen to hand out at trade shows. "What we got instead was a great pen. The three-color logo is precise with very high-quality printing. Also, the pen is actually the go-to pen on my desk, in my car and at home—it always works!"
It was for another order of these pens that Lane saw stellar customer service from his Branders sales rep. "Several years ago, after I'd ordered 500 of these pens, my Branders rep called me one morning to tell me that a huge flood had closed the factory that was producing my order," Lane recalls.
"Within a day, Branders had sourced my order to another factory. I was impressed that my sales rep kept me in the loop, told me exactly what was happening with my order, gave me a real-world explanation and followed up to make sure the product I received met my expectations."
Lane is confident that Branders will continue to provide this same level of service for years to come. "Every time I place an order, I'm quickly contacted by my courteous, knowledgeable and very helpful account manager. I feel like Branders really cares about me and will do anything to maintain our relationship."