Lane Vallier Marketing Manager, MurCal, Inc.

Lane Vallier says the impressive online shopping experience and great products he gets from Branders.com have kept him a loyal customer since 2006.

“Like many marketing professionals, I don’t have a lot of time to shop multiple companies for my promotional needs,” says Lane, marketing manager of MurCal, Inc., the premier West Coast distributor of emission control and engine monitoring systems. “Fortunately, Branders’ website and customer service make the process easier than the competition, and the items I’ve received always impress.”

From Lane’s initial orders of the Buoy Key Float with Split Ring and the Bic Clic Stic Pen, he has since relied on Branders for promotional products for industry trade shows and customer giveaways.

Here are Lane’s 3 reasons for counting on Branders all these years:

	Unrivaled website interface. “Branders’ website does a remarkable job of organizing and presenting items. Not only is it easy to shop the product categories, but the process of uploading graphics and reviewing prototyped samples is second to none. The images are clear and represent the actual item very well.”
	Exceptional service. Lane says Branders’ customer service is “unique in the industry. It’s the quick confirmation when I place an order; the phone call from my sales manager asking if everything is correct on my sample proof; the follow-up e-mail I receive after the products are delivered, making sure I’m happy with my order.”
	Great products. “We needed an inexpensive pen to give to customers at trade shows—a ‘throw-away’ pen, for lack of a better term. But what we got was a great pen! It always works. Many of our customers have commented that the pens will write anywhere and under any condition.”