Shipping Information
Orders are shipped FOB from their point of manufacture. Most of the time we will ship UPS. For items that are too large or too heavy, we will send them via trucking line and you will be notified.
We are able to deliver to most locations in the United States. However, due to UPS and carrier restrictions, we cannot deliver to PO boxes, APO, or FPO addresses.
If you would like to have us ship your order and bill it to your account, we ask you to provide us with the carrier name and the account number on the quote page.
In all cases where you have not specified a third party billing account, we will add the freight to the invoice. All shipments require a signature to receive, and UPS shipments are sent insured.
All shipments outside the continental US will by default be shipped UPS Second Day PM
, unless you specify a faster level of service by selecting Overnight
.
If you should require a different method of shipment, please contact us.
Saturday deliveries must be in the continental US and meet the UPS Saturday delivery requirements. Saturday deliveries must be shipped UPS Red next day delivery. All Saturday deliveries will incur an additional charge. There are no Holiday deliveries available.
Please note that using Overnight or Second Day shipping does not mean that you will receive your order the next day. Delivery time is based on the time it takes to produce your item plus the shipping time. Please see Delivery Times for more details.
Oversized, very large or heavy shipments will all be sent via an LTL (Less than Truck Load) carrier.
Branders.com ships from multiple facilities throughout the US. If you have ordered multiple items, they may ship from different facilities. As a result, they may arrive to you at different times and in separate shipments. Additionally, when ordering multiple items you may specify different methods of shipping per item. For example, you order 72 tee shirts for an HR event and 360 mugs
for distribution by your sales force. You could instruct us to ship the tee shirts UPS Blue PM (second day) to make sure they arrive for the event. To save money, since there is no urgency associated with the mugs, they could be shipped ground.
Should the items be lost or damaged in transit when using third party billing, Branders.com is not responsible for damages incurred to the shipment. All claims or charges must be filed by you with your freight carrier. We will be happy to assist you in any way with any problems that you may encounter. Please contact
us at
1-877-BRANDERS (1-877-272-6337)
or
click here to email us.
Split Shipments
We can ship your order to multiple locations. If you are having difficulty with the online order form, please note this in the special instructions field of your order or contact
us at
1-877-BRANDERS (1-877-272-6337)
, or
click here to email us,
and we will make all the arrangements.
Delivery Times
How long will it take for you to get the items you ordered? There are a couple of factors in this equation. You need to consider the time it takes to produce your item and the shipping method you selected.
Example:
Production time + Shipping time = Delivery time
You order an engraved shovel with a production time of "10 business days" and choose ground shipping. Ground shipments take 7 to 10 business days to arrive. So you have the 10 production days plus the 7 to 10 days for shipment you have a total delivery time of 17 to 20 business days.
We can normally produce and ship your item within the quoted time. When there is a problem with producing an item within the quoted time, we will notify
you.
When you order several different items, they may arrive in separate shipments. Please note that each line item should arrive within its total delivery time. Choosing multiple line items should neither speed up nor slow down your order.
Production time is based on receiving your order with valid method of payment and design information. On orders where you have requested Samples and Pre-Production Proofs, the production timing begins when we receive your approval. All times reflect business days.
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