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Welcome to Brand Builders! The official blog of Branders.com, the world's largest online seller of promotional products.

Returns Policy

Branders.com wants to take care of you.

We at Branders.com stand behind our 100% satisfaction guarantee. It is very rare that we ever get a refund or return request because we make sure the correct order details are in place before we start printing the items and that they are delivered on-time and in perfect condition.

Disclosure of fees
- Branders will shoulder the restocking and shipping fees related to your return request.

Responsibility for return shipping
- The customer must coordinate with our customer service staff first before returning the items. Refunds may require merchandise return.

Returns window
- The customer may return any item purchased with Branders within one year from the date the items are received.

Required condition of returned items
- The items should be in good condition and never used.

How the customer receives their refund
- The customers eligible for refund will have the option of store credit, or refund via credit card payment, wire transfer, and check payment. Refund will be processed and issued within three working days upon receipt and inspection of the returned materials.

If you wish to return an item, please contact Customer Service at 1-877-272-6337 or click here to email us. Customer Service is staffed from 9:00 am to 9:00 pm (Eastern) Monday through Friday.