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PLEASE CLICK THE QUESTION BELOW THAT BEST SUIT YOUR NEEDS!
What are the available modes of payment?
My payment did not go through. What does Error Code 126 mean?
Can I add changes or cancel my order once it has been placed?
My Grand Cost Total indicates $0.00! Does this mean my order is free?
Do you have coupon codes?
How do I place an order?
How long will it take for my order to arrive?
What is your Standard Production Time?
Do you have Rush production?
What are your Guarantee Policies?
How do I send my art work?
What file formats do you accept for artwork submissions?
Do you have FREE SHIPPING?
How should I select Imprint Colors?

Imprint colors must be carefully chosen. Certain colors, combined in the form of a product and imprint color, may not provide the best setup for your custom logos and designs. For example, dark color imprints on dark colored products will make logos that are hard-to-see. In order to ensure the best visibility of a custom logo/text, we strongly recommend printing light colors onto a dark surface and dark colors onto a light surface. On the other hand, this only serves as a guideline. We will not judge your options and color match preferences nor will we be responsible for the choice of imprint color(s) selected.

How large will my logo/design be printed?

Due to the finite nature of imprint areas, Branders.com reserves the right to resize your artwork in order to fit the indicated imprint area of the item ordered; this is regardless of size of the submitted artwork. On the other hand, logo size specifications will be followed upon the request for a particular imprint size, provided that it does not exceed the maximum imprint size of the item ordered. Imprint area sizes are available on the product details page in our website.

Can I see a sample of the product before placing my order?

Of course! You can purchase a blank sample online buy selecting the "Sample" option on the price estimator. Samples range from $5 - $18 depending on the item.
- Maximum 3 samples per shipment.
- Samples regularly ship within 24-72 hours from time of purchase.
- Samples cannot be returned for credit or refund.
- We also offer FREE samples . 2 Samples MAX with a total value of $20 limit per customer. Call our samples hotline (844) 806-1306 for assistance.

Can I see a customized pre-production sample before I place my bulk order?

We offer 1 physical "in-hands" sample of a product with your own artwork for $150.00. Please call our Sales Team at (844) 806-1306. for more information or to place your order for a pre-production sample.

What is the status of my order?

You can track the progress of your order online. Shortly after placing your order, we send an e-mail with a username and password to login online and track the progress of your order. Simply navigate to the top right hand corner of our website under "Sign In/Order Status" or Login here.

What carriers do you use and how will my order be delivered?

All shipments leaving our factory are inspected and signed for by the carrier. Most orders are shipped via FedEx or Motor Freight, depending on the destination and weight/size of the shipment. Motor Freight offers curbside delivery only. If you require inside delivery, please call our Sales Team at (844) 806-1306. to make arrangements prior to placing your order. To ensure protection against breakage, we repackage FedEx shipments into larger cartons, and all motor freight shipments are palletized and shrink-wrapped. We do not deliver to APO addresses.
All package orders will be shipped via FedEx.

Is Shipping Insurance Included in my Shipping Charge?

Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. This is why we include shipping insurance in our shipping charge. (Replacement orders will be processed within our normal time frame of 5-7 business days plus ground shipping time.) You may opt to pay for rush shipping; however this insurance will only cover normal ground shipping. If you receive an order that contains less than 10% breakage and/or damage, we will promptly credit your account for that portion. We will require adequate proof of any damage or breakage reported. Place a ticket with Customer Service here to report breakage.
- On a 144-piece order (or greater quantity) with more than 10% breakage, we will promptly replace the broken items.
- On a 144-piece order (or greater quantity) with less than 10% breakage, the cost of the broken items will promptly be refunded.
- Breakage on orders with less than 144 pieces will promptly be refunded, regardless of the quantity of breakage. We will be unable to replace these items.

Do you Ship outside of the USA?

We only ship to the USA and Canada. Kindly contact our Sales Department at (844) 806-1306. for shipping outside of the USA and Canada. Be advised that delivery charges will depend on the product for shipping. For orders shipping outside the USA - INCLUDING CANADA - local duties and/or taxes will apply. Delivery dates for orders shipped outside of the USA are estimates, and in no event will Branders.com be liable for any delays in delivery. If you require shipping to a different country, we can ship to a freight forwarder of your choice.

I received more/less items than I was expecting. What do I do?

We make every attempt to deliver the exact quantity ordered. However, due to manufacturing issues, all orders may be subject to a 5%-10% over-run or under-run. Please call customer service for assistance. (844) 806-1306.

My Gift Boxes and/or Accessories did not arrive with my order. What do I do?

As an added convenience to our customers, we carry white cardboard gift boxes for most of the items that we stock. These boxes do not ship out with the order itself; they follow shortly thereafter. In the event the gift boxes are not received, please place a Customer Service ticket here to report missing Gift Boxes or Accessories so we can resolve the issue promptly. Failure to receive the gift boxes will not be grounds for canceling an entire order. The gift boxes do require some assembly.

How do I place a re-order?

Simply call our Sales Team at (844) 806-1306. and reference your previous order number. We will take care of the rest.

What is your Return Policy?

Customer satisfaction is very important to us, please contact us immediately via our Customer Service Ticket System if there is an issue with your order. Please select the reason that best details your item issue, along with images. Claims must be submitted within 10 business days of receipt. Branders reserves the right to refuse returns.
Return policy applies to blank orders only. Printed items are not eligible for returns. Upon reviewing and accepting your claim, full or partial refund will be processed within 7-10 days of receipt of returned goods. A 10% restocking fee is applied to all returns.

Do I need to pay the setup fee if I place a re-order?

If you order the exact same product with the exact same artwork and imprint color as your previous order, a re-order screen fee of $30.00, rather than the full $50.00, will be added to the charge. Any changes made to the item or the artwork will incur a new setup fee of $50.00. To process a re-order, simply call our Sales Team at (844) 806-1306..

What is CMYK printing?

Four-color process printing involves separating the three subtractive primary colors of Cyan (C), Magenta (M) and Yellow (Y), plus Black (K). Vibrant full color images are recreated using the CMYK printing method. This process is recommended for multi-color art and photographs.

Are there limits to what I can print?

- We do not accept designs with multiple custom logos and designs. In certain cases we can allow 2 very simple logos on 1 side or the item, but that is if the imprint area can accommodate it.

- We do not accept orders with large amounts of text and wrapping layout that goes around the product as this is problematic for production.

- We do not accept orders that require printing a bar scan or any type of scan logo (including QR codes) as this is problematic and could create problems with the barcode scan.

- Please feel free to contact our Art Department at art@branders.com to review your custom logo/design.

Can I use copyrighted material?

- We do not take any responsibility in obtaining permission for reproduction of logos with patents, trademarks and copyrights. By agreeing to print any submitted artwork, Branders.com will not be held liable for any copyright infringement issue under any circumstance. University logos can only be accepted if you provide a license logo release form. The License logo release form must be duly signed and approved by the particular university from which the logo originates. This is to avoid any future royalty fees. Fraternity/Sorority logos, or names, cannot be printed unless a one-time use agreement form is requested by us and approved by the organization's HQ. This process will be handled by Branders.com once your order has been placed.
- Unfortunately, we cannot accept Greek letters as artwork files, as these are considered as licensed artworks.