PLEASE CLICK THE QUESTION BELOW THAT BEST SUIT YOUR NEEDS!
What are the available modes of payment?
Since we are an online retail store, most of our methods of payment involve virtual fund transfers before the start of production. All orders must be paid in full prior to processing. Our system accepts all major credit cards for payment transaction: Visa, MC, Discover, and AMEX. Due to the limitation of most government entities or organization when it comes to credit card payment, we also accept physical checks. For payments via checks be advised that production will not begin until the said document has been received and verified. Please indicate Branders.com as fund recipient, include your order number on the notes or memo section of the check and send it to BRANDERS COM INC 11870 Hialeah Gardens Blvd., Unit 129B-297, Hialeah Gardens, FL 33018. Check payments for rush orders will not be accepted unless prior transaction approval, as the process may cause delays in production. Our system also accepts wire fund transfers. You can call our Sales team for further information: (844) 806-1306.
My payment did not go through. What does Error Code 126 mean?
Stricter payment security measures have been implemented to prevent fraudulent transactions. If the billing information does not match pay flow records, the payment will not be approved. Please contact our Sales Team at (844) 806-1306. and provide the error code for further assistance.
Can I add changes or cancel my order once it has been placed?
All order modifications must be made within 24 hours upon receipt of the emailed order confirmation. Once the Sales Department transfers the order data to production no changes can be made to it. Any order cancellation request sent after the 24 hour period will not be accepted. A 10% cancellation fee will be charged if an order is cancelled. This applies to normal production orders only. There are NO cancellations for rush orders.
My Grand Cost Total indicates $0.00! Does this mean my order is free?
Our website is compiled with thousands of product and information pages that are continuously being updated by our web administration team. It is part of our priority to be as precise as possible when publishing product data so as to provide you with the best basis for deciding on your orders. Be as it may, system glitches such as $0.00 or penny pricing may occur from time to time. Such cases and other similar system issues will not be honored as valid for transactions.
Do you have coupon codes?
Our Email subscribers receive weekly specials and coupon codes that provide them with great discounts and deals on our premium items. Such offers include discount pricing and/or free shipping. You can enjoy the same privileges when you sign up here. Branders.com reserves the right to alter or refuse coupon codes or special offers at any time, without prior notice.*Please note that our coupon codes cannot be combined with any other promos , on sale or clearance items.
How do I place an order?
How long will it take for my order to arrive?
Delivery time is the combined duration of production PLUS the shipping time*. *Production time + Shipping time = Delivery time.
What is your Standard Production Time?
The estimated normal production time is 6-10 business days after order placement. This time frame is also dependent upon the size of the order and/or the complexity of the artwork or decoration process employed. If you have a target "in-hands" date, please be sure that there is enough lead time before placing an order with a normal production time frame. Delivery dates are only estimated and not guaranteed for orders with normal production time. If you pay for expedited shipping of a normal production order only the method of shipping will be guaranteed; the production time frame will remain relative to the other factors of production (order quantity, artwork quality and editing, decoration requirements, etc.).
Do you have Rush production?
We provide a "24-Hour Rush" (production time only) service on some items. Production time does not include shipping time. Shipping time must also be added to production time in order to get an accurate delivery time frame. Production time is guaranteed on rush orders; however the delivery dates are only estimated, unless you opt for expedited shipping. When a rush order is placed with a ground shipping method, the delivery date will also be estimated and not guaranteed, as shipping companies do not offer guarantees for ground shipping. However, if you opt for expedited shipping the delivery will be guaranteed on the date that you will require.
What are your Guarantee Policies?
Personalized Service - Our experienced Sales and Customer Service are standing by to assist you.
How do I send my art work?
The online order request form will require the upload of artwork and/or imprint instructions during the "Step 2 - Verify" stage of the ordering process. Simply click the "Enter/Upload" button and submit your artwork along with specific notes and imprint instructions as per your decoration preferences. You also have the option to e-mail your artwork and detailed imprint instructions to email@example.com Please indicate the order number in the subject line of the E-mail. *If we do not receive the artwork and/or imprint instructions in a timely manner your order may be subject to delays. We recommend that you submit High Resolution art files to meet production time frames. If you do not have high resolution artwork available, send us what you have and we will provide editing and retouching services to prepare your designs for production. However, be advised that retouching and editing of an artwork may cause order delay.
What file formats do you accept for artwork submissions?
- High resolution, camera-ready artwork. (300 dpi or better)
Do you have FREE SHIPPING?
Yes , we have free shipping on select items. Just look for the free shipping icon.
How should I select Imprint Colors?
Imprint colors must be carefully chosen. Certain colors, combined in the form of a product and imprint color, may not provide the best setup for your custom logos and designs. For example, dark color imprints on dark colored products will make logos that are hard-to-see. In order to ensure the best visibility of a custom logo/text, we strongly recommend printing light colors onto a dark surface and dark colors onto a light surface. On the other hand, this only serves as a guideline. We will not judge your options and color match preferences nor will we be responsible for the choice of imprint color(s) selected.
How large will my logo/design be printed?
Due to the finite nature of imprint areas, Branders.com reserves the right to resize your artwork in order to fit the indicated imprint area of the item ordered; this is regardless of size of the submitted artwork. On the other hand, logo size specifications will be followed upon the request for a particular imprint size, provided that it does not exceed the maximum imprint size of the item ordered. Imprint area sizes are available on the product details page in our website.
Can I see a sample of the product before placing my order?
Of course! You can purchase a blank sample online buy selecting the "Sample" option on the price estimator. Samples range from $5 - $18 depending on the item.
Can I see a customized pre-production sample before I place my bulk order?
We offer 1 physical "in-hands" sample of a product with your own artwork for $150.00. Please call our Sales Team at (844) 806-1306. for more information or to place your order for a pre-production sample.
What is the status of my order?
You can track the progress of your order online. Shortly after placing your order, we send an e-mail with a username and password to login online and track the progress of your order. Simply navigate to the top right hand corner of our website under "Sign In/Order Status" or Login here.
What carriers do you use and how will my order be delivered?
All shipments leaving our factory are inspected and signed for by the carrier. Most orders are shipped via FedEx or Motor Freight, depending on the destination and weight/size of the shipment. Motor Freight offers curbside delivery only. If you require inside delivery, please call our Sales Team at (844) 806-1306. to make arrangements prior to placing your order. To ensure protection against breakage, we repackage FedEx shipments into larger cartons, and all motor freight shipments are palletized and shrink-wrapped. We do not deliver to APO addresses.
Is Shipping Insurance Included in my Shipping Charge?
Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. This is why we include shipping insurance in our shipping charge. (Replacement orders will be processed within our normal time frame of 5-7 business days plus ground shipping time.) You may opt to pay for rush shipping; however this insurance will only cover normal ground shipping. If you receive an order that contains less than 10% breakage and/or damage, we will promptly credit your account for that portion. We will require adequate proof of any damage or breakage reported. Place a ticket with Customer Service here to report breakage.
Do you Ship outside of the USA?
We only ship to the USA and Canada. Kindly contact our Sales Department at (844) 806-1306. for shipping outside of the USA and Canada. Be advised that delivery charges will depend on the product for shipping. For orders shipping outside the USA - INCLUDING CANADA - local duties and/or taxes will apply. Delivery dates for orders shipped outside of the USA are estimates, and in no event will Branders.com be liable for any delays in delivery. If you require shipping to a different country, we can ship to a freight forwarder of your choice.
I received more/less items than I was expecting. What do I do?
We make every attempt to deliver the exact quantity ordered. However, due to manufacturing issues, all orders may be subject to a 5%-10% over-run or under-run. Please call customer service for assistance. (844) 806-1306.
My Gift Boxes and/or Accessories did not arrive with my order. What do I do?
As an added convenience to our customers, we carry white cardboard gift boxes for most of the items that we stock. These boxes do not ship out with the order itself; they follow shortly thereafter. In the event the gift boxes are not received, please place a Customer Service ticket here to report missing Gift Boxes or Accessories so we can resolve the issue promptly. Failure to receive the gift boxes will not be grounds for canceling an entire order. The gift boxes do require some assembly.
How do I place a re-order?
Simply call our Sales Team at (844) 806-1306. and reference your previous order number. We will take care of the rest.
What is your Return Policy?
Customer satisfaction is very important to us, please contact us immediately via our Customer Service Ticket System if there is an issue with your order. Please select the reason that best details your item issue, along with images. Claims must be submitted within 10 business days of receipt. Branders reserves the right to refuse returns.
Do I need to pay the setup fee if I place a re-order?
If you order the exact same product with the exact same artwork and imprint color as your previous order, a re-order screen fee of $30.00, rather than the full $50.00, will be added to the charge. Any changes made to the item or the artwork will incur a new setup fee of $50.00. To process a re-order, simply call our Sales Team at (844) 806-1306..
What is CMYK printing?
Four-color process printing involves separating the three subtractive primary colors of Cyan (C), Magenta (M) and Yellow (Y), plus Black (K). Vibrant full color images are recreated using the CMYK printing method. This process is recommended for multi-color art and photographs.
Are there limits to what I can print?
- We do not accept designs with multiple custom logos and designs. In certain cases we can allow 2 very simple logos on 1 side or the item, but that is if the imprint area can accommodate it.
Can I use copyrighted material?
- We do not take any responsibility in obtaining permission for reproduction of logos with patents, trademarks and copyrights. By agreeing to print any submitted artwork, Branders.com will not be held liable for any copyright infringement issue under any circumstance. University logos can only be accepted if you provide a license logo release form. The License logo release form must be duly signed and approved by the particular university from which the logo originates. This is to avoid any future royalty fees. Fraternity/Sorority logos, or names, cannot be printed unless a one-time use agreement form is requested by us and approved by the organization's HQ. This process will be handled by Branders.com once your order has been placed.